WMS Solution Review
An independent verdict on the WMS you own, before you commit more to it.
Fixed fee · Travel included · About two weeks
What you get:
The verdict, with the reasoning shown
Which of the three suspects is responsible, and in what order. Where the evidence won't support a confident call, the verdict says so.
The repair sequence
What to fix first, what the vendor already owes you, and exit terms if fit fails.
Quick wins, prioritized
Named while we're on the floor, then sequenced in the write-up for your team to carry out.
Priced by footprint, not revenue:
(the fee scales with the buildings we walk)
$15,000
+$7,500
The fee is identical whichever verdict comes back. A verdict you hold before signing is leverage in the negotiation. After signing, it's a postmortem.
No vendor relationships. No referral fees. No stake in the verdict.
Where this usually starts
Is your floor still working around the system you bought?
Are spreadsheets doing the work your system should?
Is a renewal coming for a system you're not sure about?
Is a new site, client, or peak about to put more on it?
Three suspects, one verdict
The paper first: contracts, SOWs, change requests, ticket history. Then two days on your floor. Verdict days later.
The system
Does it fit the operation you actually run?
The configuration
Set up for this operation, or the one from years ago?
The operation
Can it feed the system: data, process, people?
Usually more than one is guilty. The verdict names which, in what order, with the reasoning shown.
On the calendar?
Any one of these, and the verdict belongs before the signature.
A renewal or true-up inside the next twelve months
A new facility going live on the same system
A new client or compliance regime with rules the system has never run
Peak inside six months, budgeted with overtime and temps instead of a fix
The renewal is on the desk. Or the new building, the new client's SOPs, the compliance regime with a start date.
Each one commits the operation to more of the system it already has, on a floor that is still fighting it. Everyone with an opinion on whether it can carry the load has something to protect. The WMS Solution Review is the verdict from outside, before the signature.
“[Fullstride] took the time to help us see where we had process and data gaps in our ERP that prevented our new WMS from giving us the mileage needed.”
Shawn Kitchner
VP of Operations, Nelson-Jameson
A short call about whether the WMS Solution Review is the right fit at all.
Frequently asked questions.
What does a WMS Solution Review need from us?
The paper first: the contracts, the statements of work, the change requests and the ticket history, which together show what was promised, what was built and what keeps breaking. Then two days on the floor at each facility, because the floor is where the gap between promise and reality is easiest to see. Travel anywhere in the US or Canada is included in the fee. The verdict follows within days of the onsite, with the reasoning shown.
We chose this system. Is a Solution Review a verdict on us?
No, and it isn't built to be one. Most systems were chosen for the operation as it was described at the time, and operations move: new clients, new channels, new compliance regimes, a second building. The review asks whether the system fits the operation running today, whether its configuration matches that operation or the one from years ago, and whether the operation can feed it. Usually more than one of those is part of the answer, and none of them is a judgment on whoever signed. The question is fit now, not fault then.
Can you review a WMS you don't know inside out?
Yes, and it's part of why the verdict is credible. The people who know a given system's internals best are its vendor, its implementation partner and its configuration specialists, and each has a structural reason to be slow to conclude the system is wrong for the operation. The review doesn't replace that product knowledge, and it doesn't pretend to have it. It works from the floor, the paper trail and the rules the operation runs on, and asks whether the system serves them, a question the people closest to the product aren't well placed to answer.
What if the verdict is that we need a different system?
Then the verdict says so, with the reasoning shown, and the repair sequence includes the exit terms the contract allows. The fee is identical whichever verdict comes back, so a replacement earns Fullstride nothing extra. A fit failure doesn't waste the rest of the review either: the configuration and readiness findings carry into the next selection instead of being rediscovered there. Where the evidence won't support a confident call, the verdict says not proven rather than guessing.
Should we book a WMS Implementation Triage or a WMS Solution Review?
The dividing line is go-live. A project that isn't live yet is on the implementation clock, and the WMS Implementation Triage reads where it actually stands against the plan. A system that's already running, whether it went live last month and is wounded or has been in place for years, gets a WMS Solution Review: a verdict on whether the gap is the system, the configuration or the operation. Both are fixed-fee and onsite. One asks whether the project will land; the other asks whether what landed fits.